Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the AI Boffins website and services operated by AI Boffins ("we", "our", or "us"). By accessing or using our services, you agree to be bound by these Terms and our Privacy Policy.

If you disagree with any part of these terms, then you may not access our services. These Terms apply to all visitors, users, and others who access or use our services.

Our Services

AI Boffins provides AI-powered business solutions including:

• AI Chatbot and Live Chat services
• Content Generation and Marketing tools
• CRM and Sales AI automation
• Transcription and Administrative AI
• Full Service Bundles
• Team assessment and consultation services

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

User Accounts and Registration

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password and for all activities that occur under your account.

You agree not to:

• Use false or misleading information when creating an account
• Share your account credentials with others
• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our services

Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not use our services:

• In any way that violates applicable laws or regulations
• To transmit or store malicious code, viruses, or harmful content
• To infringe on intellectual property rights
• To harass, abuse, or harm others
• To generate spam or unsolicited communications
• To attempt to reverse engineer our services
• To use our services for competitive analysis without permission

Intellectual Property Rights

Our services and their original content, features, and functionality are owned by AI Boffins and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of content you create using our services, but you grant us a license to:

• Use your content to provide and improve our services
• Display your content as part of our service delivery
• Analyze usage patterns to enhance our AI capabilities

You are responsible for ensuring you have the rights to any content you input into our services.

Payment Terms

Our services are offered on a subscription or project basis. Payment terms are as follows:

• All prices are quoted in British Pounds (GBP) and exclude VAT where applicable
• Payment is due upon service delivery or as specified in your service agreement
• We reserve the right to suspend services for non-payment
• Refunds are provided according to our refund policy
• Price changes will be communicated with 30 days' notice

Service Level Agreement

We strive to provide reliable services with the following commitments:

• 99.5% uptime for our core services
• Response time of 2 hours for support inquiries during business hours
• Implementation timeline as specified in your service agreement
• Regular updates and improvements to our AI services

Force majeure events may affect our ability to meet these commitments.

Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you acknowledge that:

• We may process your data to provide and improve our services
• Your data will be handled in accordance with UK GDPR requirements
• You are responsible for the data you input into our services
• We implement appropriate security measures to protect your data

Limitation of Liability

To the maximum extent permitted by law, AI Boffins shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or downtime
• Errors or inaccuracies in AI-generated content
• Third-party actions or content

Our total liability shall not exceed the amount paid by you for our services in the 12 months preceding the claim.

Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that our services will be uninterrupted or error-free
• Warranties regarding the accuracy of AI-generated content
• Warranties that defects will be corrected

Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination:

• Your right to use our services will cease immediately
• We may delete your account and data
• You remain liable for any outstanding payments
• Provisions of these Terms that survive termination remain in effect

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or our services shall be resolved in the courts of England and Wales.

We encourage you to contact us first to resolve any issues before pursuing legal action.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

• Posting the updated Terms on our website
• Sending you an email notification
• Displaying a notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.